Category: Financial Advisor

FEATURE BBLBRY
Ep 97: The Art of the Nudge – With Patrick Fagan

Ep 97: The Art of the Nudge – With Patrick Fagan

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We know that internal biases form specific client personas which, in turn, shape a person’s approach to making financial decisions. Financial professionals can use those biases as a “nudge” rather than an obstacle to build more productive client relationships. 

In this episode, Laura Gregg and David Partain speak with Patrick Fagan, Chief Scientific Officer at Capuchin Behavioral Science, about using clients’ underlying biases to your advantage. 

Patrick discusses: 

  • How and why we all use cognitive shortcuts 
  • How to use those shortcuts as a “nudge” to build trust   
  • Helping clients accept advice that may seem contradictory to their beliefs
  • Applying nudges with different client personas
  • Focusing on emotional and functional outcomes
  • And more

Definition:  The term Alpha is used in finance as a measure of performance, indicating when a strategy or portfolio manager has managed to beat the market return or other benchmark over some period. 

Resources: 

Connect With Patrick Fagan:

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About Our Guest:

Patrick Fagan is the Chief Scientific Officer at Capuchin. Patrick is a behavioral scientist and lecturer with a decade of experience applying that scientific approach for organizations around the world, and a Sunday Times bestselling author. Previously the lead psychologist at Cambridge Analytica, Patrick is a co-founder and the Chief Scientific Officer at Capuchin Behavioural Science.

 

 

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FEATURE BBLBRY
Ep 96: Reaching and Retaining Next-Generation Investors – with Ryan George

Ep 96: Reaching and Retaining Next-Generation Investors – with Ryan George

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The rapid expansion of social media and artificial intelligence within the financial services space holds undeniable implications for the advisor/client dynamic – particularly when it comes to young investors. 

Ryan George, Chief Marketing Officer at Docupace, shares insights from his firm’s recent white paper — Five Ways to Capitalize on the Changing Attitudes of American Investors. Laura Gregg talks with Ryan about the needs, approaches, and attitudes of younger investors in today’s environment, and how best to engage, serve, and retain them as clients.

Ryan discusses: 

  • Why digitization and one-to-one planning and advice must co-exist 
  • Mistaken assumptions about Millennial and GenZ investors 
  • 3 ways younger Investors think about money differently 
  • Using tech to elevate the advisor/client experience 
  • Key themes to drive acquisition and retention of next-gen clients 
  • And more

Resources: 

Connect With Ryan George:

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About Our Guest:

Ryan George is the Chief Marketing Officer at Docupace, a solutions provider focused on digitizing and automating operations in the financial advice and investment industry. He serves as the company’s “chief diplomat” evangelizing the company’s people, solutions and brand across the financial services and wealth management industry. As a member of the senior executive committee, Ryan collaborates with key stakeholders across Docupace to support the company’s growth, retention, and profitability objectives. Ryan has spent all of his career within the financial advice and investment space, previously serving many as Assistant Vice President of Marketing and Communications at 1st Global. 

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Ep 95: Clients Want More Than Advice; They Want A Plan – With Chazz Logue

Ep 95: Clients Want More Than Advice; They Want A Plan – With Chazz Logue

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Why pay a financial advisor for services available on a host of digital platforms?  Today’s clients expect more from a paid financial professional than a diversified investment portfolio. They appreciate advice, but they expect a plan. 

In this episode, Laura Gregg speaks with Chazz Logue, Regional Director and Business Development Team Lead of Advice and Financial Planning at MassMutual, about the trends pushing advisors toward full-service planning models. 

Chazz discusses: 

  • What is driving advisors toward financial planning 
  • Why a one-and-done advisory approach often falls short 
  • The case for creating ongoing financial planning relationships 
  • Actionable ideas to make planning a larger part of your practice
  • And more

Resources: 

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About Our Guest:

Charles (Chazz) Logue is the Regional Director and Business Development Team Lead of Advice and Financial Planning at MassMutual. Through a deep understanding and in-depth knowledge of tools and options available, he and his experienced team partner with advisors to help clients articulate their goals and then develop a plan of action to make achieving their goals inevitable, including short-term liquidity needs, longer-term retirement or purchase goals and even leaving a legacy. Outside the office, Charles can be found volunteering as a Wildlife Rescuer, instructing drivers at various racetracks, working with venomous reptiles, surfing, volleyball, and enjoying theatre and the arts. 

*Basis Point definition: “A basis point is a common unit of measure for interest rates and other percentages in finance. Basis points are typically expressed with the abbreviations bp, bps, or bips.” (Fernando). 

Fernando, Jason. “Basis Points (BPS).” Investopedia, 2019, www.investopedia.com/terms/b/basispoint.asp.

*Alpha definition: “Alpha measures the amount that the investment has returned in comparison to the market index or other broad benchmark that it is compared against.” (Banton, 2022) Banton, C. (2022, May 13). Alpha vs. Beta: What Is The Difference? Investopedia. https://www.investopedia.com/ask/answers/102714/whats-difference-between-alpha-and-beta.asp

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Ep 94: When Children Are Not Part of the Plan – With Pamela Lucina

Ep 94: When Children Are Not Part of the Plan – With Pamela Lucina

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The new generation of investors includes a growing and influential population: childless/child-free clients. They present a distinctly unique set of priorities, objectives, concerns, and expectations. 

In this episode, Pamela Lucina, President of the Northern Trust Institute and Head of Trust and Advisory Practice, talks with Laura Gregg and David Partain about this demographic, and why advisors should recognize and rethink some long-standing biases and assumptions.

Pamela discusses: 

  • How unconscious biases can undermine client conversations, particularly with women
  • Rephrasing discovery questions for more productive conversations
  • Key considerations when estate planning for clients without children
  • And more 

Resources: 

Connect With Pamela Lucina:

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About Our Guest:

Pamela Lucina is the President of The Northern Trust Institute, Chief Fiduciary Officer and Trust & Advisory Practice Executive. She leads a national team of trust and estate professionals to help clients achieve their goals through the use of world-class tools and techniques, with an eye toward the human element of wealth and family dynamics. She is a recognized leader and speaker within the trust and estate legal community and a strong advocate for women in the industry.

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Ep 93: Two Pages That Can Elevate Your Clients’ Experience – with Brad Connors of iWealth

Ep 93: Two Pages That Can Elevate Your Clients’ Experience – with Brad Connors of iWealth

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Clients who feel engaged in the planning process are more likely to have a positive experience. But how do you better engage clients in the process?

In this episode, Laura Gregg and David Partain speak with Brad Connors, CEO of iWealth. Brad talks about iWealth’s proprietary software, FDC Plan on Purpose, which helps advisors demonstrate their value and elevate the client experience through client meetings that begin with visualization rather than investment portfolio reviews.

Brad discusses: 

  • Why so many clients are unprepared for retirement (it’s not about money)
  • The power of visuals when talking with clients
  • How a two-page document can elevate your practice 
  • How FDC Plan on Purpose can complement an existing tech stack
  • And more

Resources: 

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About Our Guest:

Brad Connors is the founder and CEO of iWealth and the founder of the FDC Plan on Purpose tool for advisors. Brad is also the author of “Fish Don’t Clap: Planning For A Purposeful Retirement” and has been advising individuals, corporations, and institutional investors for over 29 years. His work has been recognized by many and he has received numerous awards including LPL Financial’s “2019 Chairman’s Award” and Investment Centers of America Inc.’s “2014 Spirit of ICA” Award. Brad has been named a Twin Cities Five Star Wealth Manager Award Winner every year from 2012 to 2018, and one of the 2007 Top 50 Bank Advisors in the Nation by Bank Investment Consultant Magazine.

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EP 92: The Financial Coach Can Use A Coach – With Lacy Garcia of Willow

EP 92: The Financial Coach Can Use A Coach – With Lacy Garcia of Willow

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It’s not just you. Most advisors face the same challenge. Your client base is broadening and diversifying. You need to provide more sophisticated, more personalized solutions but where do you find the right resources?

In this episode, Laura Gregg and David Partain speak with Lacy Garcia, Founder and CEO of Willow, an award-winning financial technology and guidance platform. Her mission: To equip advisors with practical resources to engage with women and an overall rapidly changing wealth demographic.

Lacy discusses: 

  • The New Majority investor and their growing wealth ownership
  • How advisors can address the unique needs of their changing client base
  • Tactical solutions that can be put in place quickly 
  • How coaching from Willow can help advisors create a meaningful client experience 
  • And more

Resources: 

Connect With Lacy Garcia:

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Connect With David Partain: 

About Our Guest:

Lacy Garcia is the founder and CEO of Willow. Willow is an award-winning financial technology and guidance platform that helps financial institutions better engage and serve women and the new majority of investors. Lacy and Willow have been featured on Yahoo Finance, Business Insider, Wealth Management, and more. Most recently, Lacy has appeared on the Today Show on NBC to help explain some important financial concepts and applications.

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Ep 91: Going Solo: Making a Leap of Faith — with Kaysian Gordon

Ep 91: Going Solo: Making a Leap of Faith — with Kaysian Gordon

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Building a practice from scratch after years in a large-team environment may not be easy, but it can be immensely rewarding.

In this episode, we invited Kaysian Gordon, Founder and Wealth Advisor at Kaysi Gordon Financial Planning, to talk about how she came to that decision, and the lessons she has learned that can benefit any advisor no matter what their career plan. 

Kaysian discusses: 

  • Her professional journey leading up to her decision to step out on her own.
  • How she integrated her personal passion and professional skills. 
  • Her philosophy for investing and life
  • Practical advice for those who choose to run their own business
  • And more!

Resources: 

Connect With Kaysian Gordon:

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About Our Guest:

Kaysian Gordon is a Valley Stream, NY fee-only financial planner. Kaysi Gordon Financial Planning provides comprehensive and objective financial planning and investment management to help women of faith who are going through transitions organize, grow, and protect their assets through life’s changes. As a fee-only, fiduciary, and independent financial advisor, Kaysian Gordon is never paid a commission of any kind, and has a legal obligation to provide unbiased and trustworthy financial advice.

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Ep 90: Overcoming Adversity: GRIT As A Game Changer  — With Austin Hatch

Ep 90: Overcoming Adversity: GRIT As A Game Changer  — With Austin Hatch

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It’s True: GRIT can be a game-changer. 

In this episode, Austin Hatch – a motivational speaker, athlete, and remarkable survivor—shares his inspiring journey and lessons that can help others respond to unexpected circumstances. Tune in for Austin’s powerful story and learn how the G.R.I.T. framework can help managers adapt to today’s challenges. 

Austin discusses: 

  • Helping others as a driving motivation 
  • How the G.R.I.T. framework can help managers in the current economic market
  • The power and importance of leading by example 
  • More insights and lessons from Austin’s experiences

Resources: 

Connect With Austin Hatch:

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About Our Guest:

Austin Hatch survived two plane crashes that claimed the lives of his entire immediate family. He suffered severe injuries that nearly took his life. When Austin woke from a 2-month-long coma, he had to re-learn basic life skills. The road to recovery was tough, but he found a way to push forward and fulfill his dream of joining the University of Michigan basketball team. Austin is now a motivational speaker with a poignant message about G.R.I.T. and how we can all thrive in the midst of adversity.

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Ep 89: Assessing The Advisor Landscape—with Michelle Lynn of Bloomberg

Ep 89: Assessing The Advisor Landscape—with Michelle Lynn of Bloomberg

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What has changed in the advisor landscape? What are advisors doing differently?

In this episode, Laura Gregg and David Partain talk with Michelle Lynn, Global Head of Data Science and Insights at Bloomberg Media Organization about the research she leads on the state of the advisor landscape. Michelle explains why Bloomberg supports this long-running study and discusses highlights from its findings and what it means for advisors.

Michelle discusses: 

  • The genesis and focus of Bloomberg research on advisory issues
  • Soft skills as a differentiator
  • Why diversity is increasingly important
  • The necessity – and challenge – of work/life balance 
  • And more

Resources: 

Connect With Michelle Lynn:

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About Our Guest:

Michelle Lynn is the Global Head of Data Science and Insights at Bloomberg. She is responsible for all the data research and planning teams globally and provides insights and intelligence to drive solutions for clients.

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Ep 88: How SEC rule 206(4) could change your business model — With Paul Binnion

Ep 88: How SEC rule 206(4) could change your business model — With Paul Binnion

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Are you familiar with the SEC’s 206(4) proposal? Will you be compliant? 

In this episode, Laura Gregg and David Partain are joined by Paul Binnion of Hanlon Investment Management to consider the intent and potential impact of the proposal. 

If you outsource certain investment functions or have been evaluating third-party service providers, join us to learn more.

Paul discusses: 

  • Core aspects of the proposed rule, and how it may affect financial advisors
  • How advisors’ due diligence responsibilities may be affected
  • What to consider when selecting a third-party solutions provider
  • Why deeper client relationships will likely become even more important
  • And more

Resources: 

Connect With Paul Binnion:

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About Our Guest:

Paul Binnion is the Chief Revenue Officer at Hanlon Investment Management. Paul is responsible for leading the overall direction of the firm’s distribution strategy while overseeing the sales, key accounts, and marketing teams in their efforts to build collaborative partnerships with successful financial advisors. Paul has more than 30 years of experience developing best practices with financial partners and specializes in building and motivating teams to help deliver successful outcomes to financial advisors and their clients.

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